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WELCOME TO OUR NEW ZEALAND SITE - FREE SHIPPING WITHIN NEW ZEALAND

FREQUENTLY ASKED QUESTIONS

Q: HOW MUCH IS SHIPPING?
FREE STANDARD SHIPPING WITHIN NZ
$20 FLAT RATE INTERNATIONAL SHIPPING [REST OF WORLD]

Q: WHAT IS THE RETURNS POLICY?
- RETURN REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF ORIGINAL PURCHASE DATE
- RETURNED ITEMS MUST BE IN SELLABLE CONDITION [UNWORN WITH ORIGINAL TAGS ATTACHED]
- ANY FULL PRICED ITEM CAN BE RETURNED FOR A FULL REFUND TO THE ORIGINAL PAYMENT METHOD
- ANY SALE ITEM CAN BE RETURNED FOR A STORE CREDIT OR EXCHANGED FOR AN ALTERNATIVE SIZE OR STYLE
- WE DO NOT PAY FOR RETURN POSTAGE - ITEMS CAN EITHER BE POSTED BACK TO OUR ONLINE RETURN ADDRESS OR DROPPED OFF TO ANY ALPHA60 STORE

ONLINE RETURN ADDRESS

ALPHA60 PONSONBY
86 PONSONBY RD
GREY LYNN
AUCKLAND 1011

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
MOST ORDERS MADE BEFORE 2PM WILL BE FULFILLED ON THE SAME DAY. POST PICK UP - DELIVERY TIMES DIFFER DEPENDENT ON SHIPPING CARRIER AND REGION.
PLEASE CHECK YOUR INBOX FOR TRACKING INFORMATION, THIS WILL PROVIDE YOU WITH ESTIMATED AND UPDATED DELIVERY TIMES.

Q: HOW CAN I TRACK MY ORDER?
UPON ORDER FULFILMENT YOU WIL HVE RECEIVED YOUR TRACKING INFORMATION VIA EMAIL AND/OR SMS. BE SURE TO CHECK YOUR JUNK FOLDER OR EMAIL US AT SHOP@ALPHA60.CO.NZ

Q:DUTIES AND TAXES
WE DO NOT PAY DUTIES AND TAXES.
DUTIES AND TAXES CHANGE FROM COUNTRY TO COUNTRY.
DUTIES AND TAXES ESTIMATED CALCULATED ON OUR WEBSITE IS AN ESTIMATE ONLY.

Q: HOW TO CONTACT US
ALL ENQUIRIES - SHOP@ALPHA60.CO.NZ
09 3764653 

ALPHA60 PONSONBY
86 PONSONBY RD
GREY LYNN
AUCKLAND 1011

 

TERMS AND CONDITIONS
THIS AGREEMENT IS A CONTRACT BETWEEN THE CUSTOMER ("YOU") AND ALPHA 60 PTY LTD. REGISTERED OFFICE 179 BRUNSWICK ST, FITZROY VIC 3065, AUSTRALIA. THE TERMS AND CONDITIONS UNDER WHICH YOU MAY PURCHASE PRODUCTS FROM WWW.ALPHA 60.COM ARE SET OUT BELOW. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER WITH ALPHA 60 BY COMPLETING THE CUSTOMER APPLICATION PROCESS AND USING WWW.ALPHA 60.COM YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
THE AGREEMENT
PURCHASE ORDERS AND DELIVERY OF GOODS
RISK AND TITLE
PACKAGING AND LABELLING OF GOODS
LICENCE
INTELLECTUAL PROPERTY RIGHTS
LIABILITY
SECURITY
NOTIFICATION OF CHANGES
PRIVACY

[1] THE AGREEMENT
THE ENTIRE AGREEMENT BETWEEN YOU AND ALPHA60 FOR THE PURCHASE OF GOOD BY YOU FROM ALPHA60 IS: [A] THESE CONDITIONS: AND [B] THE TERMS OF THE ORDER. THE AGREEMENT EXISTS BETWEEN YOU AND ALPHA60 ONCE ALPHA60 RECEIVES AND ACCEPTS AN ORDER. NO OBLIGATION TO SELL OR SUPPLY THE GOODS WILL ARISE UNTIL THE ORDER IS RECEIVED AND ACCEPTED. EACH ORDER MAY BE ACCEPTED BY ALPHA60 AT ITS ABSOLUTE DISCRETION. EACH ORDER IS A SEPARATE AGREEMENT.

[2] PURCHASE ORDERS AND DELIVERY OF GOODS
YOU WILL PLACE AN ORDER WITH ALPHA60 BY SELECTING THE GOODS, ENTERING YOUR PERSONAL AND PAYMENT DETAILS AND PRESSING THE 'PURCHASE' BUTTON.
ANYONE AT THE DELIVERY ADDRESS WHO RECEIVES THE GOODS SHALL BE PRESUMED BY ALPHA60 PTY LTD TO BE AUTHORISED TO RECEIVE THE GOODS ON YOUR BEHALF.
[A] TO THE ADULT PERSON WHO PLACED THE ORDER, OR IF THERE IS NO-ONE AT THE DELIVERY ADDRESS AT TIME OF DELIVER. YOU WILL NEED TO MAKE ALTERNATIVE ARRANGEMENTS REGARDING A SUITABLE TIME WITH THE CARRIER. YOU MAY BE REQUIRED TO PAY AN ADDITIONAL FEE. DELIVERIES WILL OCCUR  BETWEEN 9AM-6PM MONDAY TO FRIDAY. EXACT TIMES CANNOT BE GIVEN.

[3] RISK AND TITLE
RISK AND TITLE IN THE GOODS PASSES TO YOU UPON DELIVERY OF THE GOODS TO THE DELIVERY ADDRESS. 
IF YOU AE NOT SATISFIED WITH THE GOODS YOU HAVE PURCHASED, YOU MAY CONTACT ALPHA60 PTY LTD AT SHOP@ALPHA60.COM.AU OR +61 3 94164296 WIHTIN 7 DAYS OF RECEIVING YOUR GOODS TO REQUEST A RETURN AUTHORISATION.
MERCHANDISE IN SALEABLE CONDITION WITH ALL ORIGINAL TAGS ATTACHED MAY BE EXCHANGED FOR ANOTHER SIZE OR FOR A STORE CREDIT WHEN ACCOMPANIED BY THE ORIGINAL ORDER RECEIPT AND AN RA NUMBER. 
AFTER 14 DAYS SALES ARE FINAL. ALL SALE ITEMS, PHONE ORDERS AND PREORDERS ARE FINAL. NO PRICE ADJUSTMENTS. NO EXCHANGES OR REFUNDS ON SALE ITEMS.
RETURNS MUST BE BY REGISTERED POST. ALPHA60 WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS NOR DUTY REIMBURSEMENT IN THE CASE OF INTERNATIONAL PURCHASES [OTHER THAN FAULTY ITEMS]. 
PLEASE NOTE THAT WE ARE ONLY ABLE TO OFFER SIZE EXCHANGES. ITEMS YOU EXCHANGE FOR A DIFFERENT SIZE WILL BE SHIPPED AT OUR COST. IF WE DO NOT HAVE THE REQUIRED SIZE IN STOCK, YOU WILL BE GRANTED A REFUND. IF YOU WISH TO EXCHANGE THE ITEM FOR AN ALTERNATIVE STYLE, WE SUGGEST THAT YOU RETURN IT FOR A STORE CREDIT AND PURCHASE THE NEW ITEM SEPARATELY. IF YOU ARE OUTSIDE OF AUSTRALIA YOU WILL NEED TO PAY FOR DUTIES AND TAXES ON THE REPLACEMENT ITEM [OTHER THAN FAULTY ITEMS]. 

[4] PRICE OF GOODS AND PAYMENT
THE PRICE YOU SHALL PAY FOR THE GOODS SHALL BE THE PRICE SPECIFIED ON THE WEBSITE. YOU ALSO AGREE TO PAY THE DELIVERY AND HANDLING FEE INCLUDING GOODS AND SERVICES TAX [AUSTRALIA ONLY] WHICH ALPHA60 PTY LTD IS REQUIRED TO COLLECT FROM YOU. YOU ARE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS AND LOCAL SALES TAXES LEVIED BY THE COUNTRY YOU ARE SHIPPING TO: PAYMENT OF THESE IN NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS ARRIVAL.
ALPHA60 PTY LTD PRICES ARE SUBJECT TO VARIATION WITHOUT NOTICE. THE PRICE PAYABLE FOR THE GOODS SHALL BE THE PRICE APPLICABLE ON THE DATE THE GOODS ARE CONFIRMED AS ORDERED. [A] PAYMENT UPO PLACEMENT OF ORDER. YOU SHALL PAY FOR THE GOODS AT THE TIME YOU ORDER. BANKCARD, MASTERCARD, VISA, AMERICAN EXPRESS, PAYPAL AND AFTERPAY ARE ACCEPTED AT ALPHA60.

[5] PACKAGING AND LABELLING OF GOODS
ALL GOODS TO BE SENT OUT BY ALPHA60 WILL BE SENT OUT IN THE MOST SUITABLE PACKAGING FOR THE ITEM/ITEMS PURCHASED TO ENSURE PROTECTION OF THE ITEM. CARE LABELS WILL APPEAR ON ALL GARMENTS AND SHOULD BE FOLLOWED STRICTLY. 

[6] LICENSE
YOU ARE LICENSED TO USE THE ALPHA60 WEBSITE ON YOUR COMPUTER FOR YOUR USE IN PURCHASING GOODS FROM ALPHA60. YOU ACKNOWLEDGE THAT YOU ARE NOT PERMITTED TO MAKE ANY OTHER USE OF THE ALPHA60 WEBSITE. 

[7] INTELLECTUAL PROPERTY RIGHTS
YOU ACKNOWLEDGE THAT ALPHA60 OR ITS RELATED CORPORATIONS OWN OR ARE LICENSED TO USE ALL INTELLECTUAL PROPERTY RIGHTS IN ALPHA60 [INCLUDING, BUT NOT LIMITED TO, ANY IMAGES, PHOTOGRAPHS OR TEXT WHICH APPEARS ON THE WEBSITE]. YOU AGREE THAT YOU WILL MAKE NO REPRESENTATION TO THE CONTRARY, AND THAT YOU MUST NOT USE OR COPY ALPHA60 IN ANY MANNER WHICH IS INCONSISTENT WITH THE RIGHTS OF THE OWNER OR LICENSEE OF SUCH INTELLECTUAL PROPERTY RIGHTS.
YOU ACKNOWLEDGE THAT ANY TRADEMARKS OR LOGOS WHICH APPEAR ON THE ALPHA60 WEBSITE ARE OWNED BY OR LICENSED TO ALPHA60, AND THAT YOU MUST NOT DO ANYTHING TO PREJUDICE THE RIGHTS OF THE TRADE MARK OWNER OR LICENSEE TO SUCH TRADEMARKS OR LOGOS.

[8] LIABILITY 
TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY LIABILITY OF ALPHA60 ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION IN RESPECT OF GOODS OR SERVICES SUPPLIED TO YOU THROUGH USE OF ALPHA60 WILL BE LIMITED TO: [A] IF THE CONDITION RELATES TO GOODS, THE REPLACEMENT OF THE GOODS AGAIN OR THE PAYMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS: AND [B] IF THE CONDITION RELATES TO SERVICES, THE SUPPLYING OF THE SERVICES AGAIN OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN. 
YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF INSTALLATION, DOWNLOADING, USE OR PERFORMANCE OF ALPHA60 REMAINS WITH YOU. TO THE EXTENT PERMITTED BY LAW, YOU RELEASE AND DISCHARGE ALPHA60 AND ITS RELATED CORPORATIONS FROM ALL FORMS OF DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE [INCLUDING LOSS OF PROFITS, LOSS OF DATA OR LOSS OF DAMAGE THAT MAY REASONABLY HAVE BEEN SUPPOSED TO HAVE BEEN IN THE CONTEMPLATION OF THE PARTIES AS AT THE DATE OF THIS AGREEMENT] ARISING OUT OF OR IN CONNECTION WITH ALPHA60 OR THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE CAUSED BY THE NEGLIGENCE OF ALPHA60 OR ITS RELATED CORPORATIONS.

[9] SECURITY
IF YOU ARE ISSUED WITH A PASSWORD BY ALPHA60, YOU AGREE TO TAKE RESPONSIBILITY FOR THE SAFEKEEPING OF YOUR PASSWORD. YOU ARE LIABLE IF AN UNAUTHORISED PERSON USES YOUR PASSWORD. YOU AGREE TO RELEASE AND FOREVER INDEMNIFY ALPHA60 IN RELATION TO ANY LIABILITY. HOWSOEVER ARISING OUT OF THE UNAUTHORISED USE OF YOUR PASSWORD. 

[10] NOTIFICATION OF CHANGES
ALPHA60 MAY ADD TO, DELETE, OR OTHERWISE CHANGE ANY OF THE TERMS OF THIS AGREEMENT. YOUR USE OF THE ALPHA60 SERVICE WILL CONSTITUTE YOUR DEEMED ACCEPTANCE OF SUCH CHANGES. 

[11] PRIVACY
ALPHA60 PTY LIMITED [A.C.N 106527726] ARE SUBJECT TO THE NATIONAL PRIVACY PRINCIPLES IN THE PRIVACY ACT 1988 [CTH]. THIS PRIVACY POLICY AND DISCLOSURE STATEMENT EXPLAINS IN GENERAL TERMS HOW ALPHA60 PROTECTS THE PRIVACY OF YOUR PERSONAL INFORMATION UNDER THE NATIONAL PRIVACY PRINCIPLES. IT ALSO SETS OUT THE MATTERS, WHICH WE ARE REQUIRED TO DISCLOSE TO INDIVIDUALS UNDER NATIONAL PRIVACY PRINCIPLES 1.3 AND 1.5. THE PRINCIPLES SET OUT IN THIS ALPHA60 PRIVACY POLICY AND DISCLOSURE STATEMENT WILL APPLY TO ANY PERSONAL INFORMATION YOU PROVIDE TO ALPHA60 VIA OUR WEBSITE OR UNDER ANY AGREEMENT OR ARRANGEMENT AND TO INFORMATION, WHICH WE COLLECT ABOUT YOU FROM OTHER SOURCES. 


INFORMATION COLLECTED
WE GENERALLY COLLECT YOUR PERSONA INFORMATION DIRECTLY FROM YOU. FOR EXAMPLE WHEN YOU SUBSCRIBE TO THE ALPHA60 MAILING LIST OR ENTER DETAILS TO COMPLETE YOUR ONLINE TRANSACTION. GENERALLY THE TYPE OF PERSONAL INFORMATION WE COLLECT ABOUT YOU INCLUDES YOUR NAME, EMAIL ADDRESS, AND THE STATE YOU LIVE IN. 
WHEN YOU LOOK AT THIS WEB SITE, ALPHA60 PTY LTD MAKES A RECORD OF YOUR VISIT AND LOGS THE FOLLOWING INFORMATION FOR STATISTICAL PURPOSES:
- YOUR SERVER ADDRESS
- YOUR TOP LEVEL DOMAIN NAME [EG .COM, .GOV, .AU ETC]
- THE PAGES YOU ACCESSES AND DOCUMENTS DOWNLOADED
- THE PREVIOUS SITE YOU HAVE VISITED
- THE TYPE OF BROWSER YOU ARE USING

COOKIES
YOUR INTERNET BROWSER HAS A FEATURE CALLED 'COOKIES' WHICH STORE SMALL ACCOUNTS OF DATA ON YOUR COMPUTER ABOUT YOUR VISIT TO ANY OF OUR SITES. HOWEVER, COOKIES TELL US NOTHING ABOUT WHO YOU ARE UNLESS YOU SPECIFICALLY GIVE US PERSONALLY IDENTIFIABLE INFORMATION. YOU DO NOT NEED TO HAVE COOKIES TURNED ON TO VISIT OUR WEBSITE. IN ADDITION, YOU MAY ELECT NOT TO ALLOW COOKIES TO BE COLLECTED BY SELECTING CERTAIN OPTIONS ON YOU BROWSER.

WEB BUGS
WE USE ELECTRONIC IMAGES KNOWN AS WEB BUGS - SOMETIMES CALLED SINGLE-PIXEL GIFS, TRANSPARENT GIFS, OR CLEAR GIFS - THAT ALLOW US TO TRACK GENERAL USER TRAFFIC PATTERNS. 

OUR DISCLOSURE STATEMENT
ALPHA60 COLLECTS PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:
- TO PROVIDE YOU WITH INFORMATION ABOUT ALPHA60 PRODUCTS VIA EMAIL
- TO SELL YOU ALPHA60 PRODUCTS OVER THE INTERNET
- KEEPING COUNT OF RETURN VISITS TO OUR SITES 
- ACCUMULATE AND REPORT ANONYMOUS, AGGREGATE [DATA COLLECTED IN MASS], STATISTICAL INFORMATION ON WEB SITE USAGE
- DETERMINING WHICH PAGES AND FEATURE USERS LIKE BEST
- ACCESS TO INFORMATION COLLECTED 

HOW WE USE OR DISCLOSE YOUR PERSONAL INFORMATION
WE WILL NOT MAKE AN ATTEMPT TO IDENTIFY USERS OR THEIR BROWSING ACTIVITIES. HOWEVER, IN THE UNLIKELY EVENT OF AN INVESTIGATION, A LAW ENFORCEMENT AGENCY OR OTHER GOVERNMENT AGENCY MAY EXERCISE ITS LEGAL AUTHORITY TO INSPECT OUR INTERNET SERVICE PROVIDERS LOGS. 
WE WILL USE AND DISCLOSE PERSONAL INFORMATION FOR THE PRIMARY PURPOSE FOR WHICH IT WAS COLLECTED. WE DO NOT DISCLOSE PERSONAL INFORMATION WE COLLECT TO THIRD PARTIES FOR THE PURPOSE OF ALLOWING THEM TO DIRECT MARKET THEIR PRODUCTS AND SERVICES. WE ENGAGE THIRD PARTY CONTRACTORS TO PERFORM SERVICES FOR US, WHICH INVOLVES THE CONTRACTOR HANDLING PERSONAL INFORMATION WE HOLD. FOR EXA,PLE, WE MAY ENGAGE THIRD PARTY CONTRACTORS TO MAINTAIN AND MONITOR OUR CUSTOMER AND USER DATABASES. IN THESE SITUATIONS, WE PROHIBIT THE THIRD PARTY CONTRACTOR FROM USING PERSONAL INFORMATION ABOUT YOU EXCEPT FOR THE SPECIFIC PURPOSE FOR WHICH WE SUPPLY IT. 

GAIN ACCESS TO INFORMATION WE HOLD ABOUT YOU
WE WILL, ON REQUEST, PROVIDE YOU WITH ACCESS TO THE PERSONAL INFORMATION WE HOLD ABOUT YOU UNLESS THERE IS AN EXCEPTION, WHICH APPLIES UNDER THE PRIVACY ACT. YOUR REQUEST TO OBTAIN ACCESS WILL BE DEALT WITH IN A REASONABLE TIME. ALPHA60 MAY RECOVER FROM YOU ITS REASONABLE COST OF PROVIDING YOU WITH ACCESS. IF WE REFUSE TO PROVIDE YOU WITH ACCESS TO THE INFORMATION, WE WILL PROVIDE YOU WITH REASONS FOR THE REFUSAL AND INFORM YOU OF ANY EXCEPTIONS REPLIED UPON UNDER THE PRIVACY ACT. 

KEEPING YOUR PERSONAL INFORMATION UP TO DATE
WE TAKE REASONABLE STEPS TO ENSURE THAT YOUR PERSONAL INFORMATION IS ACCURATE, COMPLETE, AND UP-TO-DATE WHENEVER WE COLLECT OR USE IT. IF ANY OF THE PERSONAL INFORMATION WE HOLD ABOUT YOU IS INACCURATE, INCOMPLETE OR OUT-OF-DATE, PLEASE CONTACT US IMMEDIATELY AND WE WILL TAKE REASONABLE STEPS TO CORRECT THIS INFORMATION OR, IF NECESSARY, WE WILL DISCUSS ALTERNATIVE ACTION WITH YOU. 

SECURITY OF YOUR PERSONAL INFORMATION. 
WE PROTECT ANY PERSONAL INFORMATION THAT WE HOLD FROM MISUSE AND LOSS. WE ALSO PROTECT IT FROM UNAUTHORISED ACCESS, MODIFICATION AND DISCLOSURE. YOUR PERSONAL INFORMATION MAY BE STORED EITHER IN HARD COPY DOCUMENTS OR AS ELECTRONIC DATA IN ALPHA60'S SOFTWARE OR SYSTEMS. WE MAINTAIN PHYSICAL SECURITY OVER OUR PAPER AND ELECTRONIC DATA STORES AND PREMISES, SUCH AS LOCKS AND SECURITY SYSTEMS. WE ALSO MAINTAIN COMPUTER AND NETWORK SECURITY; FOR EXAMPLE, WE USE FIREWALLS [SECURITY MEASURES FOR THE INTERNET] AND OTHER SECURITY SYSTEMS SUCH AS USER IDENTIFIERS AND PASSWORDS TO CONTROL ACCESS TO OUR COMPUTER SYSTEM. 

HOW TO CONTACT US 
IF YOU WISH TO GAIN ACCESS TO YOUR PERSONAL INFORMATION OR MAKE A COMPLAINT ABOUT A BREACH OF YOUR PRIVACY OR IF YOU HAVE ANY QUERY ON HOW YOUR PERSONAL INFORMATION IS COLLECTED OR USED OR ANY OTHER QUERY RELATING TO ALPHA60S PRIVACY POLICY AND DISCLOSURE STATEMENT, PLEASE CONTACT ALPHA60:

CUSTOMER CARE - SHOP@ALPHA60.COM.AU
ALL OTHER ENQUIRIES - INFO@ALPHA60.COM.AU
0394164296
ALPHA60 PTY LTD
ABN: 88106527726
179 BRUNSWICK ST
FITZROY VIC 3065
AUSTRALIA