FREQUENTLY ASKED QUESTIONS


Q: HOW MUCH IS SHIPPING?
• Free standard shipping within New Zealand
• $20 flat rate international shipping [rest of world]


Q: DUTIES & TAXES 
We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information


Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders made before 1pm will be fulfilled on the same day.
Post dispatch, delivery times differ dependent on shipping carrier and region.
Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times
*due to covid-19 australia post seem to be currently experiencing some delays


Q: HOW CAN I TRACK MY ORDER?
• You will receive an email update when we fulfil your order.
• You will receive tracking information and updates via email and/or sms.

*please check your junk / spam folder or email us at shop@alpha60.co.nz 


Q: WHAT IS THE ALPHA60 RETURN POLICY?
*in response to covid-19 we have made changes to our return policy

• Return requests are to be submitted within 30 days of original purchase
• Returned items must be in perfect condition, unworn with original tags still attached.
• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted. 
• All items can be returned for a full refund to original payment method (samples not included)
• Gift with purchase returns: gifts rewarded for dollar spend to be returned with items returned, if return product value is $500+


ONLINE RETURN ADDRESS: 
ALPHA60 Ponsonby
86 Ponsonby Road
Grey Lynn
Auckland 1011


Q: HOW TO CONTACT US?
• Customer Care: shop@alpha60.com.nz
• Online Enquiries: shop@alpha60.com.nz 
• General Enquiries: shop@alpha60.com.au
• All Other Enquiries: info@alpha60.com.au

Call us on 09—376—4653