FREQUENTLY ASKED QUESTIONS
Q: HOW MUCH IS SHIPPING?
• Free standard shipping within New Zealand
• $20 flat rate international shipping [rest of world]
• Free return shipping within New Zealand [online orders only]
Q: DUTIES & TAXES
We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders made before 1pm will be fulfilled on the same day.
Post dispatch, delivery times differ dependent on shipping carrier and region.
Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times
*due to covid-19 australia post seem to be currently experiencing some delays
Q: HOW CAN I TRACK MY ORDER?
• You will receive an email update when we fulfil your order.
• You will receive tracking information and updates via email and/or sms.
*please check your junk / spam folder or email us at firstname.lastname@example.org
ALPHA60 RETURN POLICY
— Due to the recent events, we have made some changes to our return policy, please see below —
• Return requests are to be submitted within 30 days of original purchase
• ALL purchases can be returned for a full refund to original payment method, including sale items
• Free return shipping for all online orders [within New Zealand] including sale items
• International orders, outlet / sample purchases or in store purchases must be returned at own expense
• Returned items must be in perfect condition, unworn with original tags still attached
• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.
— All online returns will be refunded to the original payment method only. Alternative sizes or styles can be purchased before or after your refund has been processed —
Q: ALPHA60 RETURN PROCEDURE
1. Please find your Return Shipping Label inside your ALPHA60 package
2. Package up your return nicely and attached your Return Shipping Label to the outside of the package
3. Include original proof of purchase / printed invoice with your returned item
4. Book a pick up online — ship.gosweetspot.com/bookpickup
5. A courier will collect your return from your selected
6. Wait for email updates of return progress
ONLINE RETURN ADDRESS
86 Ponsonby Road
International orders, outlet / sample purchases or in store purchases unfortunately cannot be submitted via the online return portal and must be returned at own expense to the above address
INCORRECT OR DAMANGED ITEM
• Received the incorrect item? Please get in touch via; email@example.com and we will correct this right away.
• Received a faulty or damaged item? Please get in touch via; firstname.lastname@example.org and we will correct this right away.
NZ CONTACT INFO