ALPHA60 RETURN PROCEDURE

1. Please find your Return Shipping Label inside your ALPHA60 package
2. Package up your return nicely and attached your Return Shipping Label to the outside of the package
3. Include original proof of purchase / printed invoice with your returned item
4. Book a pick up online —
ship.gosweetspot.com/bookpickup
5. A courier will collect your return from your selected 
6. Wait for email updates of return progress


ALPHA60 RETURN POLICY

— Due to the recent events, we have made some changes to our return policy, please see below —

• Return requests are to be submitted within 30 days of original purchase


• ALL purchases can be returned for a full refund to original payment method, including sale items


• Free return shipping for all online orders [within New Zealand] including sale items

• International orders, outlet / sample purchases or in store purchases must be returned at own expense

• Returned items must be in perfect condition, unworn with original tags still attached

• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.

— All online returns will be refunded to the original payment method only. Alternative sizes or styles can be purchased before or after your refund has been processed —



ONLINE RETURN ADDRESS

ALPHA60 Ponsonby
86 Ponsonby Road
Grey Lynn
Auckland 1011

International orders, outlet / sample purchases or in store purchases unfortunately cannot be submitted via the online return portal and must be returned at own expense to the above address



INCORRECT OR DAMANGED ITEM

• Received the incorrect item? Please get in touch via; shop@alpha60.co.nz and we will correct this right away.

• Received a faulty or damaged item? Please get in touch via; shop@alpha.co.nz and we will correct this right away.

 

 

NZ CONTACT INFO
shop@alpha60.co.nz
09—376—4653