SHIPPING

SHIPPING INFORMATION 


Q: HOW MUCH IS SHIPPING?
• Free In Store Pick Up [Auckland Only]
• Free standard shipping within New Zealand
• $20 flat rate international shipping [rest of world]
• Free return shipping within New Zealand [online orders only]

Q: STORE PICK UP
For our Auckland customers, Store Pick Up / Click & Collect is available from our Ponsonby Road store.
Select the In Store Pickup shipping option at checkout and you will be notified via email, when your order is ready for pick up.
In store pick up orders will be fulfilled within 24 hours.
Please bring your order confirmation email along with you upon pick up. 


Q: DUTIES & TAXES 
We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information


Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders made before 1pm will be fulfilled on the same day.
Post dispatch, delivery times differ dependent on shipping carrier and region.
Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times
*due to covid-19 australia post seem to be currently experiencing some delays


Q: HOW CAN I TRACK MY ORDER?
• You will receive an email update when we fulfil your order.
• You will receive tracking information and updates via email and/or sms.

*please check your junk / spam folder or email us at shop@alpha60.co.nz 


STORE PICK UP AND ONLINE RETURN ADDRESS: 
ALPHA60 Ponsonby
86 Ponsonby Road
Grey Lynn
Auckland 1011


Q: HOW TO CONTACT US?
• Customer Care: shop@alpha60.com.nz
• Online Enquiries: shop@alpha60.com.nz 
• General Enquiries: shop@alpha60.com.au
• All Other Enquiries: info@alpha60.com.au

Call us on 09—376—4653

 

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